Returns/Refunds


Silly Phillie Returns & Refunds Policy

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We want all of our customers to be completely happy with their purchase. Afterall, giving a baby shower gift or newborn baby gift to someone you love is very special.

That's why we don't leave product quality up to a third party. Silly Phillie designs and makes its own gifts. We take great pride in shipping the highest quality and best looking baby gifts you can purchase. 

But occassionally a gift must be returned for one reason or another. In the rare event that a gift must be returned, you can count on the following policy terms: 

1. We will accept returns or exchanges within 30 days of receipt without a restocking fee. Customer must call first for a return authorization (RA).

2. If return or exchange is the result of a mistake made by Silly Phillie, the company will ship the correct item at no additional cost to the customer and pay for return shipping on the item being exchanged or replaced.

3. If return or exchange is due to a customer mistake or change of heart, we will accept the return but refund the cost of product only, not the cost of shipping, nor the cost of returning the item to Silly Phillie.

4. Customer will be responsible for returning merchandise in new, unused condition in the original packaging. 

5. Personalized merchandise can not be returned, unless a mistake was made by Silly Phillie. Customer is solely responsible for inputting the correct information to be personalized. Although Silly Phillie will attempt to question obviously incorrect data, it cannot be held responsible for the accuracy of name spellings or dates of birth. 

You can shop with confidence at Silly Phillie!